COGNOS issues

Issues accessing COGNOS

  • Your access ID does not appear to work when trying to access COGNOS. Contact the C&IT helpdesk at (313) 577-4357 to ensure you have access to the SET reporting system.
  • How to use COGNOS job aid.  
  • Please remember that they can only assist you with access, not report retrieval.

Report retrieving tips

  • For browsers, Chrome or Microsoft Edge are the preferred options.
  • Clearing your cache and using an in-private browser window occasionally works as well. 
  • If you are off-campus, you will need VPN access. Please read how to install a VPN on your computer and contact the C&IT help desk at 313-577-4357 for assistance.
  • If you have access to the SET reporting system but cannot view or retrieve your reports, please contact your departmental SET proxy, and they can pull reports for you. If you do not have a departmental proxy, submit a SET Technical Support request, and someone from our team will assist you. 

Faculty reports

  • New faculty will receive access to the SET reporting system (COGNOS) after reports have been posted.
  • The Report schedule provides a list of faculty report availability by semester